A Tracking Number will be sent to you by email after around 14 days after your order has been placed. You can track it right here or if you haven’t received your tracking number within the time frames above, please contact our customer support team here and we’ll be happy to assist!
The tracking number can take 2-5 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order due to this sensitive situation. If the tracking number is still not working a week, please contact our customer support team for checking as soon as possible.
If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after the day you placed the order, contact our customer service team through our Contact Us page and we will do our best to help you!
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. However, duties and taxes are calculated and changed by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes and any other charges that your country chooses to impose for the import.
As charges are individually assessed by your country's officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.
Please don't be surprised if there is an invoice with prices different from the price you bought in parcel because that is a symbolic amount. A customs invoice is a document that travels with your parcel and contains information about the items inside your package. The customs invoice is required for customs clearance, and your shipment can leave the country without one.